Your drop off/appointment time and the time you will be ready to return.
After scheduling your ride, you will be given an estimated time of vehicle arrival for your pick-up and your return.
Our vehicles are considered “on-time” if they arrive within fifteen (15) minutes of the estimated time given.
The reservationist must be made aware of any special needs, (i.e., a vehicle with a wheelchair lift; if an escort will be accompanying you on your trip; if you have a service animal; or any additional special needs you may require).
*When using our services, it is important to ensure that your mobility device is in the same working condition in which it was approved so that you are able to board our vehicles safely and without issue. Here at. BCT, we take your safety very seriously. To help ensure the safety of our clients and staff, we require that only approved devices be used.
If you have any. Questions, please do not hesitate to contact our Risk Management Department at 215-794-5554 ext. 1510