Bucks County Transport provides free transportation to participants of the Medical Assistance Transportation Program (MATP). If you are a MATP consumer, you can be transported to any health care service that is covered by Medical Assistance, including appointments with your doctor, dentist, mental health provider and drug and alcohol treatment clinics.
You can also use this service for transportation to the pharmacy for prescriptions, to the hospital for tests, or for transportation to medical equipment suppliers.
If you belong to a Medical Assistance MCO (Managed Care Organization or HMO), you can use this service for transportation to any provider within your Physical Health Plan or your Behavioral Health Plan’s network.
If you do not belong to an MCO but you receive your health care through the Medical Assistance for Fee Service, you can use MATP to go to the nearest Medical Assistance provider who can meet your needs. You can go to a more distant provider if you give the MATP information that you medically require it.
MATP is funded by the Pennsylvania Department of Human Services (DHS).
MATP is not intended for:
- Emergency ambulance transportation
- Non-medical trips such as those for grocery shopping or social activities
- To obtain medical care that is not covered by Medical Assistance
Our Transportation Coverage Area
BCT provides transportation service within Bucks County from 6 a.m. to 6 p.m. Monday through Friday.
Transportation between service areas (Upper, Central and Lower Bucks County) and service to adjacent Pennsylvania counties may be limited to certain times and days. Adjacent counties served include Lehigh, Montgomery, Northampton and Philadelphia.
What Medical Transportation Services Do We Provide?
Depending on where you are going, what your needs are and the cost involved, we could provide you with transportation in one of the following ways:
- Public fixed route bus service (SEPTA). You will be reimbursed for the cost of your ticket.
- Shared ride vehicle service
- Wheelchair-accessible vehicles
We cannot guarantee a specific vehicle unless a lift vehicle is required. All wheelchairs must be in functioning order and must meet certification requirements of BCT in advance of transportation. If a wheelchair becomes non-functioning while in transit, BCT will request assistance from the rider’s emergency contact or BCT will dial 911 for emergency professional assistance at the rider’s expense. If this is a power wheelchair, make sure your battery is fully charged prior to your trip.
Pick Up and Drop Off Guidelines
- You will be told in advance the approximate time you will be picked up by the MATP driver. Please be ready ahead of time.
- Our drivers are required to pick you up no sooner than 15 minutes before your scheduled time, and no later than 15 minutes after your scheduled pick-up time.
- Our policy is to drop you off at your provider’s office no more than one hour before your scheduled appointment, and to pick you up no later than 30 minutes after your appointment is finished.
- Out of consideration for other riders, drivers will wait five minutes for you to board the vehicle. If you are not boarding the vehicle within five minutes, your ride will be marked as a “no-show” and our drivers will continue with the next scheduled stop.
- If we do not meet these timelines and you are kept waiting, you should call us at 1-800-795-0740 to report the problem.
Urgent Care Transportation
At some point you may need transportation on short notice for an urgent care matter. Urgent care includes any situation where your medical provider has told you that you need to come to their office, or to obtain a medical treatment or service that same day or within the next 24 hours. We have a process for responding to urgent care requests and will make every effort to transport you to receive the medical care you need.
If you need transportation for an urgent care matter, you should call MATP immediately. Please contact BCT at 1-888-795-0740 during regular business hours. We will make every effort to secure transportation within three (3) hours of your request. This does not apply to after hours service or hospital discharges.
Other Medical Transportation Resources
If we are not able to meet your medical transportation needs, you will be referred to your caseworker at the local Bucks County Assistance Office (CAO).
BCT is required to give you a written notice if you are denied your request for MATP transportation or mileage reimbursement. BCT is also required to give you written notice in advance if we plan to reduce or change your transportation services. The notice will advise you of the reasons for our action, when the action will go into effect, and your right to appeal the action.
If you need help with an appeal you can get free legal assistance. You may contact your local legal services offices at Bucks County Legal Aid at 215- 781-1111, or you may contact the Pennsylvania Health Law Project at 1-800-274-3258
How to Contact Us
Bucks County Transport, Inc.
P.O. Box 510
Holicong, PA 18928
Office hours are Monday-Friday from 8:00 a.m. to 4:30 p.m. If you call after hours or on a weekend or holiday, please leave a message on our voicemail and your call will be returned on the next business day.