bucks county medical assistance transportation

Bucks County Transport provides free transportation to participants of the Medical Assistance Transportation Program (MATP). If you are a MATP consumer, you can get transportation to any health care service that is covered by Medical Assistance, including appointments with your doctor, dentist, psychologist or psychiatrist, drug and alcohol treatment clinics for any other Medical Assistance provider. You can also use this service to go to the pharmacy for prescriptions, to the hospital for tests, or to get to medical equipment suppliers.

If you belong to a Medical Assistance MCO (Managed Care Organization - or HMO), you can use this service to get to any provider within your Physical Health Plan or your Behavioral Health Plan's network.

If you are enrolled in the Medical Assistance ACCESS Plus Program, you can use MATP services to get to your selected or assigned Personal Care Physician (PCP) and any specialist to whom your PCP refers you. You can use MATP to go to the nearest behavioral health provider who can meet your needs. You can use MATP to go to more distant behavioral health providers if you give MATP information that you medically need that provider.

If you do not belong to an MCO or the Access Plus Program but you receive your health care through MA for fee service, you can use MATP to go to the nearest Medical Assistance provide who can meet your needs. You can go to a more distant provider if you give the MATP information that you medically require it.

registration

In order to use this service, you must register with MATP within 30 days of using the service. Please print the MATP application and send completed to address shown.
MATP Application

Once you are registered, you will be sent more written information about how to use the MATP services. Your registration is good as long as you continue to receive Medical Assistance. For questions about MATP, call 215-794-8360.

schedule a ride

To schedule a ride, call 1-888-795-0740.

Transportation is available Monday through Friday between 8am and 5pm (other hours by special arrangement). Transportation outside of Bucks County may be limited to certain days/times. Please call 1-888-795-0740 for details.

Please schedule your ride at least 48 hours in advance. If you are calling exactly two days in advance, please call by 2:30pm so we have enough time to get you scheduled. Please schedule your pick-up time for at least one hour before your actual appointment time. Our vehicles are considered "on time" if arriving within 30 minutes before or after scheduled pick-up times, as well as arriving within 30 minutes after a scheduled return time. Please plan your trip accordingly.

When scheduling, we will need:
- the complete address of your destination (including location of any specific entrance) and phone number
- information on any special needs (i.e. a wheelchair lift, if an escort will be with passenger, etc.)

about your ride

The MATP provides rides in the least costly way to meet your needs. You will usually be riding with other passengers. Depending on where you need to go, MATP can arrange a ride for you using BCT services or available public transporation.

cancelling a ride

To cancel a ride, please call 215-794-5556 at least 2 hours before your scheduled pick-up time. If a rider cancels 2 consecutive weeks of "Standing Order" trips, the "Standing Order" will be inactivated and the rider must reschedule any trips at least 2 days in advance. ("Standing Order" trips are repeat trips that are automatically added to the schedule for the same day, time and destination each week).

Assistance/Escorts

Basic service is curb-to-curb, and drivers will assist passengers on and off the vehicle if so noted upon registration, or if requested at time of scheduling. If door-to-door service is required, you may need an escort. Escorts are permitted to ride free of charge when a document from your medical provider is on file with BCT stating that the rider requires assistance to travel. If you are registering a child who is under 18, a parent or guardian may accompany the child to their appointment at no cost.

travel reimbursement

If you use your own vehicle or find someone willing to give you a ride to a qualified medical care location in lieu of using our transportation service, you can get mileage reimbursement. Click here for more information and a reimbursement form.